Revised edition of the author's Logistics & supply chain management, [2016]

Includes index.

Contents
About the author
Preface
Publisher's acknowledgements
1 Logistics, the supply chain and competitive strategy
Supply chain management is a wider concept than logistics
Competitive advantage
The supply chain becomes the value chain
The mission of logistics management
The supply chain and competitive performance
The changing competitive environment
2 Delivering customer value
The marketing and logistics interface
Delivering customer value
What is customer service? The impact of out-of-stock
Customer service and customer retention
Market-driven supply chains
Defining customer service objectives
Setting customer service priorities
Setting service standards
3 Going to market
Distribution channels are value delivery systems
One size doesn't fit all
Innovation in the distribution channel
The omni-channel revolution
The personalised supply chain
4 The financial impact of logistics
Logistics and the bottom line
Logistics and the balance sheet
Logistics and shareholder value
Logistics cost analysis The concept of total cost analysis
Understanding the cost-to-serve
Customer profitability analysis
Direct product profitability
Cost drivers and activity-based costing
5 Matching supply and demand
The lead-time gap
Improving visibility of demand
The decoupling point
The supply chain fulcrum
Forecast for capacity, execute against demand
Demand management and planning
Collaborative planning, forecasting and replenishment
6 Creating the responsive supply chain
Using the volume/variability matrix
Product 'push' versus demand 'pull' The Japanese philosophy
The agile supply chain
The foundations of agility
A routemap to responsiveness
7 Strategic lead-time management
Time-based competition
The concept of lead-time
Logistics pipeline management
Reducing logistics lead-time
8 The synchronous supply chain
The extended enterprise and the virtual supply chain
The role of information in the virtual supply chain
Laying the foundations for synchronisation
'Quick response' logistics
Production strategies for QR
Logistics systems dynamics
9 Developing and managing the supply network The transition from purchasing to strategic sourcing
Segmenting the supply base
Category management
Agile procurement in an uncertain world
10 Complexity and the supply chain
The sources of supply chain complexity
The cost of complexity
Product design and supply chain complexity
Mastering complexity
11 Managing the global pipeline
The globalisation of supply chains
Gaining visibility in the global pipeline
Financing global supply chains
Organising for global logistics
Thinking global, acting local
Globalisation: the next phase

"The intention behind this book, since its first edition, has always been to explore the ways in which organisations can better serve their customers and in so doing, improve the value they create. As markets become more competitive and the level of uncertainty increases, the challenge is how to develop a supply chain strategy that is capable of adapting to constantly changing conditions. Pandemics, geo-political events, trade wars and supply chain disruptions have characterised the recent past - demanding a much greater degree of flexibility and agility on the part of companies as they seek to respond to these potential threats. A further significant change that organisations must contend with today is the growing complexity of their supply chains. This has partly arisen as a consequence of outsourcing activities that were previously performed in-house, resulting in a much higher level of interdependencies across the supply/demand ecosystem. This increase in complexity makes the need for effective supply chain management even more critical than before. Hopefully the ideas presented in this book will assist both students and practitioners in their search for better ways to understand and manage supply chains in this age of uncertainty"--