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Service management: operations, strategy, information technology/

Fitzsimmons, James A.

Service management: operations, strategy, information technology/ James A. Fitzsimmons, Mona J. Fitzsimmons - 6th ed. - New York: McGraw-Hill/lrwin - xvii,537p.: col.,ill.; 28 cm. 1 CD-ROM (4 3/4 in.)

eng.

ISBN: 9780073377834 TZS 10,000/=

Subjects--Topical Terms:
Management
Service industries

Dewey Class. No.: 658 FIT

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