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Customer services : skills for success /

Lucas, Robert

Customer services : skills for success / Robert Lucas - 6th ed. - New York : McGraw-Hill, c2012. - xxii, 474p.: 28cm. col. ill. ; - International student edition .

Includes index

eng.

ISBN: 9781259252945 TZS 10,000/=

Subjects--Topical Terms:
Skills for success
Retaining customers
Customer service
Customer behavior

Dewey Class. No.: 658.812 LUC

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