Mapping experiences : (Record no. 11068)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01125nam a2200289 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781492076636 |
| Terms of availability | TZS 175,361/= |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781492076605 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 1492076600 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MUL |
| Language of cataloging | Eng. |
| Description conventions | AACR |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 KAL |
| 100 ## - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Kalbach,Jim |
| 245 ## - TITLE STATEMENT | |
| Title | Mapping experiences : |
| Statement of responsibility, etc | /Jim Kalbach |
| Sub Title | a complete guide to creating value through journeys, blueprints, and diagrams |
| 250 ## - Edition Statement | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Boston : |
| Name of publisher | O'REILLY Media, |
| Year of publication | c2021. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | iii, 410 p. : |
| Other physical details | col. ill. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes reference (p.391-p.400) index (p.401-p.410) |
| 505 ## - Formatted Contents | |
| Formatted contents note | |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.<br/> |
| 546 ## - LANGUAGE NOTE | |
| Language note | eng. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer experience |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Mapping experience-customers |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Employee experience |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Mapping strategy-diagrams |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Research-customer services |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mzumbe University Tanga Campus College | Mzumbe University Tanga Campus College | 25/06/2025 | Mark Solutions | 658.812 KAL | TCC0087517 | 1 | 11/07/2025 | Book | ||||
| Mzumbe University Tanga Campus College | Mzumbe University Tanga Campus College | 25/06/2025 | Mark Solutions | 658.812 KAL | TCC0087518 | 2 | 11/07/2025 | Book | ||||
| Mzumbe University Tanga Campus College | Mzumbe University Tanga Campus College | 25/06/2025 | Mark Solutions | 658.812 KAL | TCC0087519 | 3 | 11/07/2025 | Book | ||||
| Mzumbe University Tanga Campus College | Mzumbe University Tanga Campus College | 25/06/2025 | Mark Solutions | 658.812 KAL | TCC0087520 | 4 | 11/07/2025 | Book | ||||
| Mzumbe University Tanga Campus College | Mzumbe University Tanga Campus College | 25/06/2025 | Mark Solutions | 658.812 KAL | TCC0087521 | 5 | 11/07/2025 | Book |