Empowering the customer : the citizen in public sector reform / (Record no. 2258)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01798cam a2200241 a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0850926491 |
| Terms of availability | Tzs 11,341/= |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MUL |
| Language of cataloging | eng. |
| Description conventions | AACR |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 352 AYE |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Ayeni, Victor. |
| 245 10 - TITLE STATEMENT | |
| Title | Empowering the customer : the citizen in public sector reform / |
| Statement of responsibility, etc | Victor Ayeni. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | London : |
| Name of publisher | Commonwealth Secretariat, |
| Year of publication | 2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | x, 63 p. : |
| Dimensions | 24 cm. |
| Other physical details | ill. ; |
| 440 #0 - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | Managing the public service strategies for improvement series ; |
| Volume number/sequential designation | no. 13 |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 55-57). |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | One of the key ideas in current public sector reforms is that of citizens as customers. To this end, various market-oriented measures, privatization of government enterprises and new performance management approaches have been introduced in addition to traditional consumer protection mechanisms to promote genuine empowerment of the customer. This publication explores some of these recent strategies based on Commonwealth best practice. It presents guidelines on developing clients' charters, setting appropriate standards for public services, and meeting the expectations of the socially deprived. The public sector is of course remarkably different from business, and not easily amenable to the conditions of a perfect market environment. The publication addresses some of the implications of this issue for the implementation of the new management theory. It provides "hands-on" materials and policy ideas for governments, practitioners and experts |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Organizational change. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Management, administration, and business studies |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Public administration. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Management & business studies |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Politics and political science |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 15/04/2004 | CAPAM | 352 AYE | 0048966 | 2 | 04/11/2022 | Book | ||||
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 15/04/2004 | CAPAM | 352 AYE | 0048967 | 1 | 04/11/2022 | Book | ||||
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 15/04/2004 | CAPAM | 352 AYE | 0048965 | 2 | 04/11/2022 | Book |