OM / (Record no. 5653)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 10107cam a22002654a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9780324662931 |
| Terms of availability | TZS 30,000/= |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 0324662939 |
| Terms of availability | TZS 30,000/= |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MUL |
| Language of cataloging | eng |
| Description conventions | AACR |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.5 COL |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Collier, David A. |
| 245 10 - TITLE STATEMENT | |
| Title | OM / |
| Statement of responsibility, etc | David A. Collier and James R. Evans |
| 250 ## - Edition Statement | |
| Edition statement | Instructor's edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | Mason, OH : |
| Name of publisher | South-Western, Cengage Learning, |
| Year of publication | c2009. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | viii, 371 p. : |
| Other physical details | col. ill. ; |
| Dimensions | 29 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Cover title. |
| 500 ## - GENERAL NOTE | |
| General note | "OM 2008 edition." -- p. [ii] |
| 500 ## - GENERAL NOTE | |
| General note | Forty unnumbered pages at end are removable review cards. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 357-362) and index. |
| 505 ## - Formatted Contents | |
| Formatted contents note | Goods, Services, and Operations Management<br/>2 (16)<br/>Operations Management<br/>3 (1)<br/>OM in the Workplace<br/>4 (2)<br/>Understanding Goods and Services<br/>6 (2)<br/>Customer Benefit Packages<br/>8 (3)<br/>Processes<br/>11 (1)<br/>OM: A History of Change and Challenge<br/>12 (2)<br/>A Focus on Efficiency<br/>12 (1)<br/>The Quality Revolution<br/>12 (1)<br/>Customization and Design<br/>13 (1)<br/>Time-Based Competition<br/>14 (1)<br/>The Service Revolution<br/>14 (1)<br/>Current Challenges in OM<br/>14 (4)<br/>Value Chains<br/>18 (20)<br/>The Concept of Value<br/>20 (1)<br/>Value Chain Perspectives<br/>21 (4)<br/>An Example of a Value Chain: Buhrke Industries, Inc<br/>23 (2)<br/>Supply Chains<br/>25 (1)<br/>Value Chain Decisions<br/>26 (3)<br/>Outsourcing and Vertical Integration<br/>26 (1)<br/>The Economics of Outsourcing<br/>27 (1)<br/>Value and Supply Chain Integration<br/>28 (1)<br/>Offshoring<br/>29 (3)<br/>Value Chains in a Global Business Environment<br/>32 (6)<br/>A Global Value Chain: Rocky Shoes & Boots Company<br/>32 (1)<br/>Issues in Global Value Chain Decisions<br/>33 (1)<br/>Value Chains and Local Culture<br/>34 (4)<br/>Measuring Performance in Operations<br/>38 (20)<br/>Performance Measurement<br/>39 (6)<br/>Financial Measures<br/>40 (1)<br/>Customer and Market Measures<br/>41 (1)<br/>Safety<br/>42 (1)<br/>Quality<br/>42 (1)<br/>Time<br/>43 (1)<br/>Flexibility<br/>44 (1)<br/>Innovation and Learning<br/>44 (1)<br/>Productivity<br/>45 (1)<br/>Linking Internal and External Measures<br/>46 (1)<br/>The Value of a Loyal Customer<br/>46 (1)<br/>Designing Measurement Systems in Operations<br/>47 (1)<br/>Models of Organizational Performance<br/>48 (10)<br/>Malcolm Baldrige National Quality Award Framework<br/>48 (2)<br/>The Balanced Scorecard<br/>50 (1)<br/>The Value Chain Model<br/>51 (1)<br/>The Service-Profit Chain<br/>52 (6)<br/>Operations Strategy<br/>58 (18)<br/>Gaining Competitive Advantage<br/>59 (1)<br/>Understanding Customer Requirements<br/>60 (2)<br/>Evaluating Goods and Services<br/>62 (1)<br/>Competitive Priorities<br/>63 (4)<br/>Cost<br/>64 (1)<br/>Quality<br/>64 (2)<br/>Time<br/>66 (1)<br/>Flexibility<br/>66 (1)<br/>Innovation<br/>66 (1)<br/>OM and Strategic Planning<br/>67 (9)<br/>Operations Strategy at McDonald's<br/>70 (6)<br/>Technology and Operations Management<br/>76 (16)<br/>Understanding Technology in Operations<br/>78 (2)<br/>Manufacturing Technology<br/>78 (1)<br/>Service Technology<br/>79 (1)<br/>Technology in Value Chains<br/>80 (2)<br/>Integrated Operating Systems<br/>82 (3)<br/>Computer-Integrated Manufacturing Systems (CIMS)<br/>82 (1)<br/>Enterprise Resource Planning (ERP) Systems<br/>83 (1)<br/>Customer Relationship Management (CRM) Systems<br/>84 (1)<br/>Revenue Management Systems (RMS)<br/>84 (1)<br/>Benefits and Challenges of Technology<br/>85 (2)<br/>Technology Development and Adoption<br/>87 (5)<br/>Goods and Service Design<br/>92 (20)<br/>Desigining Goods and Services<br/>93 (3)<br/>Robust Design and the Taguchi Loss Function<br/>96 (2)<br/>Reliability<br/>98 (1)<br/>Quality Function Deployment<br/>99 (2)<br/>Product and Process Design in Manufacturing<br/>101 (2)<br/>Quality Engineering<br/>102 (1)<br/>Product and Process Simplification<br/>102 (1)<br/>Design for Environmental Quality<br/>103 (1)<br/>Service Delivery System Design<br/>103 (2)<br/>Facility Location and Layout<br/>104 (1)<br/>Servicescape<br/>104 (1)<br/>Service Process and Job Design<br/>104 (1)<br/>Technology and Information Support Systems<br/>105 (1)<br/>Organizational Structure<br/>105 (1)<br/>Service Encounter Design<br/>105 (2)<br/>Customer Contact Behavior and Skills<br/>106 (1)<br/>Service-Provider Selection, Development, and Empowerment<br/>106 (1)<br/>Recognition and Reward<br/>107 (1)<br/>Service Recovery and Guarantees<br/>107 (1)<br/>An Integrative Case Study of LensCrafters<br/>107 (5)<br/>Process Selection, Design, and Analysis<br/>112 (20)<br/>Process Choice Decisions<br/>114 (1)<br/>The Product-Process Matrix<br/>115 (2)<br/>The Service-Positioning Matrix<br/>117 (3)<br/>Process Design<br/>120 (4)<br/>Process and Value Stream Mapping<br/>121 (3)<br/>Process Analysis and Improvement<br/>124 (2)<br/>Process Design and Resource Utilization<br/>126 (6)<br/>Little's Law<br/>128 (4)<br/>Facility and Work Design<br/>132 (20)<br/>Facility Layout<br/>134 (4)<br/>Product Layout<br/>134 (1)<br/>Process Layout<br/>135 (1)<br/>Cellular Layout<br/>135 (1)<br/>Fixed-Position Layout<br/>136 (1)<br/>Facility Layout in Service Organizations<br/>137 (1)<br/>Designing Product Layouts<br/>138 (5)<br/>Assembly Line Balancing<br/>139 (2)<br/>Line Balancing Approaches<br/>141 (2)<br/>Designing Process Layouts<br/>143 (1)<br/>Workplace Design<br/>144 (2)<br/>The Human Side of Work<br/>146 (6)<br/>Supply Chain Design<br/>152 (18)<br/>Understanding Supply Chains<br/>154 (4)<br/>The Value and Supply Chain at Dell, Inc<br/>156 (2)<br/>Designing the Supply Chain<br/>158 (5)<br/>Efficient and Responsive Supply Chains<br/>158 (1)<br/>Push and Pull Systems<br/>158 (3)<br/>Supply Chain Design for Multisite Services<br/>161 (1)<br/>Supply Chain Metrics<br/>161 (1)<br/>The Bullwhip Effect<br/>161 (2)<br/>Location Decisions in Supply Chains<br/>163 (3)<br/>Critical Factors in Location Decisions<br/>164 (1)<br/>Location Decision Process<br/>164 (1)<br/>The Center of Gravity Method<br/>165 (1)<br/>Other Issues in Supply Chain Management<br/>166 (4)<br/>Capacity Management<br/>170 (16)<br/>Understanding Capacity<br/>172 (2)<br/>Economies and Diseconomies of Scale<br/>172 (2)<br/>Capacity Measurement<br/>174 (3)<br/>Safety Capacity<br/>174 (1)<br/>Capacity Measurement in Job Shops<br/>174 (1)<br/>Using Capacity Measures for Operations Planning<br/>175 (2)<br/>Long-Term Capacity Strategies<br/>177 (3)<br/>Capacity Expansion<br/>178 (2)<br/>Short-Term Capacity Management<br/>180 (1)<br/>Managing Capacity by Adjusting Short-Term Capacity Levels<br/>180 (1)<br/>Managing Capacity by Shifting and Stimulating Demand<br/>180 (1)<br/>Theory of Constraints<br/>181 (5)<br/>Forecasting and Demand Planning<br/>186 (22)<br/>Forecasting and Demand Planning<br/>188 (1)<br/>Basic Concepts in Forecasting<br/>189 (5)<br/>Forecast Planning Horizon<br/>189 (1)<br/>Data Patterns in Time Series<br/>190 (2)<br/>Forecast Errors and Accuracy<br/>192 (2)<br/>Statistical Forecasting Models<br/>194 (5)<br/>Single Moving Average<br/>194 (2)<br/>Single Exponential Smoothing<br/>196 (3)<br/>Regression as a Forecasting Approach<br/>199 (4)<br/>Excel's Add Trendline Option<br/>200 (1)<br/>Causal Forecasting Models with Multiple Regression<br/>201 (2)<br/>Judgmental Forecating<br/>203 (1)<br/>Forecasting in Practice<br/>204 (4)<br/>Managing Inventories<br/>208 (20)<br/>Understanding Inventory<br/>210 (3)<br/>Key Definitions and Concepts<br/>210 (2)<br/>Inventory Management Decisions and Costs<br/>212 (1)<br/>Inventory Characteristics<br/>213 (2)<br/>ABC Inventory Analysis<br/>215 (1)<br/>Fixed Quantity Systems<br/>215 (4)<br/>The EOQ Model<br/>219 (3)<br/>Fixed Period Systems<br/>222 (2)<br/>Single-Period Inventory Model<br/>224 (4)<br/>Resource Management<br/>228 (24)<br/>Resource Planning Framework for Goods and Services<br/>230 (3)<br/>Aggregate Planning Options<br/>233 (1)<br/>Strategies for Aggregate Planning<br/>234 (2)<br/>Disaggregation in Manufacturing<br/>236 (9)<br/>Master Production Scheduling<br/>237 (1)<br/>Materials Requirements Planning<br/>238 (2)<br/>Time Phasing and Lot Sizing in MRP<br/>240 (5)<br/>Capacity Requirements Planning<br/>245 (7)<br/>Operations Scheduling and Sequencing<br/>252 (18)<br/>Understanding Scheduling and Sequencing<br/>254 (1)<br/>Scheduling Applications and Approaches<br/>255 (4)<br/>Staff Scheduling<br/>255 (2)<br/>Appointment Systems<br/>257 (2)<br/>Sequencing<br/>259 (1)<br/>Sequencing Performance Criteria<br/>259 (1)<br/>Sequencing Rules<br/>260 (1)<br/>Applications of Sequencing Rules<br/>260 (6)<br/>Single-Resource Sequencing Problem<br/>260 (2)<br/>Two-Resource Sequencing Problem<br/>262 (4)<br/>Schedule Monitoring and Control<br/>266 (4)<br/>Quality Management<br/>270 (18)<br/>Understanding Quality<br/>272 (2)<br/>Influential Leaders in Modern Quality Management<br/>274 (2)<br/>W. Edwards Deming<br/>274 (1)<br/>Joseph Juran<br/>274 (1)<br/>Philip B. Crosby<br/>275 (1)<br/>The GAP Model<br/>276 (1)<br/>ISO 9000:2000<br/>276 (2)<br/>Six Sigma<br/>278 (3)<br/>Implementing Six Sigma<br/>279 (2)<br/>Cost of Quality Measurement<br/>281 (1)<br/>The ``Seven QC Tools''<br/>282 (3)<br/>Other Quality Improvement Strategies<br/>285 (3)<br/>Kaizen<br/>285 (1)<br/>Poka-Yoke (Mistake-Proofing)<br/>286 (2)<br/>Quality Control and SPC<br/>288 (20)<br/>Quality Control Systems<br/>290 (3)<br/>Quality Control Practices in Manufacturing<br/>290 (1)<br/>Quality Control Practices in Services<br/>291 (2)<br/>Statistical Process Control and Variation<br/>293 (1)<br/>Constructing Control Charts<br/>294 (5)<br/>Constructing X-and R-Charts<br/>294 (1)<br/>Interpreting Patterns in Control Charts<br/>295 (2)<br/>Constructing p-Charts<br/>297 (1)<br/>Constructing c-Charts<br/>298 (1)<br/>Practical Issues in SPC Implementation<br/>299 (3)<br/>Controlling Six Sigma Processes<br/>300 (2)<br/>Process Capability<br/>302 (6)<br/>Process Capability Index<br/>302 (6)<br/>Lean Operating Systems<br/>308 (16)<br/>Principle of Lean Operating Systems<br/>310 (1)<br/>Lean Tools and Approaches<br/>311 (3)<br/>The 5Ss<br/>311 (1)<br/>Visual Controls<br/>312 (1)<br/>Single Minute Exchange of Dies (SMED)<br/>312 (1)<br/>Small Batch and Single-Piece Flow<br/>312 (1)<br/>Quality and Continuous Improvement<br/>313 (1)<br/>Total Productive Maintenance<br/>313 (1)<br/>Manufactured Good Recovery<br/>313 (1)<br/>Lean Manufacturing and Service Tours<br/>314 (3)<br/>Timken Company<br/>314 (2)<br/>Southwest Airlines<br/>316 (1)<br/>Just-in-Time Systems<br/>317 (7)<br/>Operation of a JIT System<br/>318 (2)<br/>JIT in Service Organizations<br/>320 (4)<br/>Project Management<br/>324 (27)<br/>The Scope of Project Management<br/>327 (2)<br/>Roles of the Project Manager and Team Members<br/>327 (1)<br/>Organizational Structure<br/>327 (1)<br/>Factors for Successful Projects<br/>328 (1)<br/>Techniques for Planning, Scheduling, and Controlling Projects<br/>329 (6)<br/>Project Definition<br/>329 (1)<br/>Resource Planning<br/>330 (1)<br/>Project Scheduling with the Critical Path Method<br/>330 (3)<br/>Project Control<br/>333 (2)<br/>Time/Cost Trade-Offs<br/>335 (3)<br/>Uncertainty in Project Management<br/>338 (13)<br/>Appendix A: Areas for the Standard Normal Distribution 351 (2)<br/>Appendix B: Factors for Control Charts 353 (4)<br/>Endnotes 357 (8)<br/>Index 365 <br/> |
| 546 ## - LANGUAGE NOTE | |
| Language note | eng |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Production management. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Business logistics. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Evans, James R. |
| Dates associated with a name | 1950- |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 10/03/2015 | FST MU | 658.5 COL | 0079443 | 1 | 03/12/2022 | Book |