Measuring quality : performance measurement in libraries / Roswitha Poll and Peter te Boekhorst.

By:

Poll, Roswitha

Contributor(s):

Boekhorst, Peter te, 1957-

Material type: Text

TextSeries: IFLA publications ; 127Publication details: München : K.G. Saur, c2007.Edition: 2nd rev. edDescription: 269 p. : ill. ; 22 cmISBN:

9783598220333

Subject(s):

DDC classification:

027.0287 POL

Summary: The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries

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Holdings
Item type	Current library	Home library	Call number	Copy number	Status	Barcode
Book	Mzumbe University Main Campus Library	Mzumbe University Main Campus Library	027.0287 POL (Browse shelf(Opens below))	1	Available	0058358

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Includes bibliographical references (p. 263-267).

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries

eng

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