Barkley, Bruce Customer-driven project management : building quality into project process / Bruce T. Barkley and James H. Saylor. - 2nd ed. - New York : McGraw-Hill, c2001. - xxxv, 609 p. : ill. ; 24 cm. Includes bibliographical references (p. 591-593) and index. eng ISBN: 0071369821 TZS 12,000/= Subjects--Topical Terms: Project management.Total quality management. Dewey Class. No.: 658.4013 BAR