Chakravorti, Samit

Customer relationship management: a global approach / Samit Chakravorti . - Los Angeles : SAGE, c 2023. - xviii, 286 p. : col.ill. ; 15 cm.

Includes references (p. 276 - p. 278) and indexes (p. 280 - p. 286)




A uniquely global, holistic, strategic and tactical grounding in managing customer and other stakeholder experiences and relationships across the value chain, cultures and countries


eng.

9781529767414 TZS 182,485= 9781529613360 9781529613346 9781529613353 1529613361 1529613345 1529613353


Customer relations Management
Global employee relationship management
Management
Market knowledge management
Digital marketing
Global marketing
Consumer behavior
Customer service management

658.812 CHA