Customer relationship management: a global approach /
Samit Chakravorti .
- Los Angeles : SAGE, c 2023.
- xviii, 286 p. : col.ill. ; 15 cm.
Includes references (p. 276 - p. 278) and indexes (p. 280 - p. 286)
A uniquely global, holistic, strategic and tactical grounding in managing customer and other stakeholder experiences and relationships across the value chain, cultures and countries
Customer relations Management Global employee relationship management Management Market knowledge management Digital marketing Global marketing Consumer behavior Customer service management