Lucas, Robert  <br/><br/>
Customer services :  skills for success / 
Robert Lucas (author) 
 - 8th ed. 
 - New York :  McGraw-Hill,    c2023. 
 - xxii, 474 p. ;  col. ill. :  28 cm. 
 - International student edition .
<br/><br/>Includes index (p . 468 - p. 474). 
<br/><br/><br/>eng. 
<br/><br/><label>ISBN: </label>9781265037536  TZS 110,697/= 1265575657 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Skills for success<br/>Retaining customers<br/>Customer service<br/>Customer behavior<br/>Customer service via technology
<br/><br/><label>Dewey Class. No.: </label>658.812 LUC