facing disasters, conflicts, and failures Lerbinger, Otto creator text New York Routledge c2012 2nd.ed. monographic xvi,378p.: 23cm. Understanding crises Risk management : preparing for the worst Crisis communication Image restoration strategies in crisis communication Natural crises Biological crises Technological crises Confrontation crises Crises of malevolence Crises of mismanagement Crises of skewed management values Crises of deception Crises of management misconduct Otto Lerbinger Includes index eng. Crisis Management Conflict Management Crisis Communication 658.4056 LER 9780415892315 MUL 20250708120445.0 eng.