TY  - BOOK
AU  - Lerbinger, Otto
TI  - The crisis manager : : facing disasters, conflicts, and failures
SN  - 9780415892315
U1  - 658.4056 LER 
PY  - 2012///
CY  - New York
PB  - Routledge,
KW  - Crisis Management
KW  - Conflict  Management
KW  - Crisis Communication
N1  - Includes index; Understanding crises
Risk management : preparing for the worst
Crisis communication
Image restoration strategies in crisis communication
Natural crises
Biological crises
Technological crises
Confrontation crises
Crises of malevolence
Crises of mismanagement
Crises of skewed management values
Crises of deception
Crises of management misconduct
ER  -