01125nam a2200289 4500 20250711081906.0 9781492076636 TZS 175,361/= 9781492076605 1492076600 MUL Eng. AACR 658.812 KAL Kalbach,Jim Mapping experiences : /Jim Kalbach a complete guide to creating value through journeys, blueprints, and diagrams 2nd ed. Boston : O'REILLY Media, c2021. iii, 410 p. : col. ill. ; 25 cm. Includes reference (p.391-p.400) index (p.401-p.410) This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. eng. Customer experience Mapping experience-customers Employee experience Mapping strategy-diagrams Research-customer services BK 11068 11068 0 0 0 0 MU005 MU005 2025-06-25 Mark Solutions 0 658.812 KAL TCC0087517 2025-07-11 08:21:34 1 2025-07-11 BK 0 0 0 0 MU005 MU005 2025-06-25 Mark Solutions 0 658.812 KAL TCC0087518 2025-07-11 08:21:34 2 2025-07-11 BK 0 0 0 0 MU005 MU005 2025-06-25 Mark Solutions 0 658.812 KAL TCC0087519 2025-07-11 08:21:34 3 2025-07-11 BK 0 0 0 0 MU005 MU005 2025-06-25 Mark Solutions 0 658.812 KAL TCC0087520 2025-07-11 08:21:34 4 2025-07-11 BK 0 0 0 0 MU005 MU005 2025-06-25 Mark Solutions 0 658.812 KAL TCC0087521 2025-07-11 08:21:34 5 2025-07-11 BK