Christopher, Martin creator text London Pearson 2023 6th ed. monographic xvii, 337p. : ill. ; 23 cm. "The intention behind this book, since its first edition, has always been to explore the ways in which organisations can better serve their customers and in so doing, improve the value they create. As markets become more competitive and the level of uncertainty increases, the challenge is how to develop a supply chain strategy that is capable of adapting to constantly changing conditions. Pandemics, geo-political events, trade wars and supply chain disruptions have characterised the recent past - demanding a much greater degree of flexibility and agility on the part of companies as they seek to respond to these potential threats. A further significant change that organisations must contend with today is the growing complexity of their supply chains. This has partly arisen as a consequence of outsourcing activities that were previously performed in-house, resulting in a much higher level of interdependencies across the supply/demand ecosystem. This increase in complexity makes the need for effective supply chain management even more critical than before. Hopefully the ideas presented in this book will assist both students and practitioners in their search for better ways to understand and manage supply chains in this age of uncertainty"-- Contents About the author Preface Publisher's acknowledgements 1 Logistics, the supply chain and competitive strategy Supply chain management is a wider concept than logistics Competitive advantage The supply chain becomes the value chain The mission of logistics management The supply chain and competitive performance The changing competitive environment 2 Delivering customer value The marketing and logistics interface Delivering customer value What is customer service? The impact of out-of-stock Customer service and customer retention Market-driven supply chains Defining customer service objectives Setting customer service priorities Setting service standards 3 Going to market Distribution channels are value delivery systems One size doesn't fit all Innovation in the distribution channel The omni-channel revolution The personalised supply chain 4 The financial impact of logistics Logistics and the bottom line Logistics and the balance sheet Logistics and shareholder value Logistics cost analysis The concept of total cost analysis Understanding the cost-to-serve Customer profitability analysis Direct product profitability Cost drivers and activity-based costing 5 Matching supply and demand The lead-time gap Improving visibility of demand The decoupling point The supply chain fulcrum Forecast for capacity, execute against demand Demand management and planning Collaborative planning, forecasting and replenishment 6 Creating the responsive supply chain Using the volume/variability matrix Product 'push' versus demand 'pull' The Japanese philosophy The agile supply chain The foundations of agility A routemap to responsiveness 7 Strategic lead-time management Time-based competition The concept of lead-time Logistics pipeline management Reducing logistics lead-time 8 The synchronous supply chain The extended enterprise and the virtual supply chain The role of information in the virtual supply chain Laying the foundations for synchronisation 'Quick response' logistics Production strategies for QR Logistics systems dynamics 9 Developing and managing the supply network The transition from purchasing to strategic sourcing Segmenting the supply base Category management Agile procurement in an uncertain world 10 Complexity and the supply chain The sources of supply chain complexity The cost of complexity Product design and supply chain complexity Mastering complexity 11 Managing the global pipeline The globalisation of supply chains Gaining visibility in the global pipeline Financing global supply chains Organising for global logistics Thinking global, acting local Globalisation: the next phase Martin Christopher. Revised edition of the author's Logistics & supply chain management, [2016] Includes index. Business logistics Delivery of goods Cost effectiveness- logistics Digital supply chain Risk management-supply chain Managing global pipeline 658.788 CHR 9781292416182 MUL 20250922112738.0 eng