TY  - BOOK
AU  - Suganthi,L.
AU  - Samuel, A. Anand
TI  - Total quality management
SN  -  8120326555
U1  - 658.4013 SUG 
PY  - 2004///
CY  - New Delhi
PB  - Prentice-Hall of India
KW  - Total quality management
KW  - Quality planning
KW  - Custome orientation
N1  - Includes bibliographic references and index
ER  -