leading & collaborating in a competitive world Bateman, Thomas S. creator Snell, Scott A. text Boston McGraw-Hill/Irwin c2011 9th ed. monographic xxxvi, 663, [71] p. : ill. (chiefly col.) ; 28 cm. In this ever more competitive environment there are five essential types of performance, on which the organization beats, equals, or loses to the competition which are cost, quality, speed, innovation and service. These five performance dimensions, when done well, deliver value to the customer and competitive advantage to you and your organization. Throughout the text Bateman & Snell remind students of these five dimensions and their impact on the "bottom line" with marginal icons contributing to the leadership and collaboration theme, which is the key to successful management. People working with one another, rather than against, is essential to competitive advantage Thomas S. Bateman, Scott A. Snell. Includes bibliographical references (p. N1-N39) and indexes. eng. Management 658 BAT 9780078137242 MCCL 20251002072050.0 eng.