Total quality management/ 
Dale H. Besterfield...(et al.) 
 - 3rd ed. 
 - New Delhi:  Pearson education,   c2003. 
 - xi, 640 p.:  ill.;   24 cm. 
<br/><br/>Includes bibliographic references and index. 
<br/><br/><br/>eng. 
<br/><br/><label>ISBN: </label>9788177584127  TZS 15,316/= 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Quality assurance Handbooks, manuals, etc<br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4013 TOT