TY  - BOOK
AU  -  Besterfield, Dale H.
TI  - Total quality management
SN  - 9788177584127
U1  - 658.4013 TOT 
PY  - 2003///
CY  - New Delhi
PB  - Pearson education, 
KW  - Total quality management
KW  - Quality assurance Handbooks, manuals, etc
KW  - Management
N1  - Includes bibliographic references and index
ER  -