Fitzsimmons, James A. <br/><br/>
Service management:  operations, strategy, information technology/ 
James A. Fitzsimmons, Mona J. Fitzsimmons 
 - 6th ed. 
 - New York:  McGraw-Hill/lrwin 
 - xvii,537p.:  col.,ill.;  28 cm.  1 CD-ROM (4 3/4 in.) 
<br/><br/> eng. 
<br/><br/><label>ISBN: </label>9780073377834  TZS 10,000/= 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Service industries
<br/><br/><label>Dewey Class. No.: </label>658 FIT