Service management
operations, strategy, information technology
Fitzsimmons, James A.
creator
Fitzsimmons, Mona J.
text
New York
McGraw-Hill/lrwin
6th ed.
monographic
xvii,537p.: col.,ill.; 28 cm. 1 CD-ROM (4 3/4 in.)
eng.
James A. Fitzsimmons, Mona J. Fitzsimmons
Management
Service industries
658 FIT
9780073377834
MCCL
20251002115010.0
eng.