TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
TI  - Service management: operations, strategy, information technology
SN  - 9780073377834
U1  - 658 FIT 
CY  - New York
PB  - McGraw-Hill/lrwin
KW  - Management
KW  - Service industries
N2  - eng
ER  -