Klassen, Robert D. Cases in operations management: Robert D. Klassen and Larry J. Menor building customer value through world-class operations/ - Loss Angles : Sage, c2007. - xi, 425p.: ill.; 24cm. eng. ISBN: 9788178298641 TZS 30,856/= Subjects--Topical Terms: Production managementCase studies Dewey Class. No.: 658.5 KLA