TY - BOOK AU - Zemke , Ron. AU - Thomas kramlinger TI - Figuring things out a trainer's guide to needs and task analysis SN - 0201090988 U1 - 658.312404 ZEM. PY - 1982/// CY - Menlo park PB - Addison -wesley publishing company, inc KW - Financial Manager N1 - Includes index N2 - Although this book is old (1982) it records processes to training needs and task analysis studies in organisations. The initial chapters approach performance problem analysis and look at the underlying philosophy of the book's authors that has led them to choose and use the tactics and techniques presented in this book. It doesn't specifically address workplace literacy training needs analysis but does record underlying premises used in such analysis ER -