TY - BOOK AU - Blythe,Jim TI - Key concepts in marketing SN - 9781847874993 U1 - 658.8 BLY PY - 2009/// CY - Los Angeles PB - SAGE KW - Marketing KW - Customer KW - Marketing planning KW - Strategic planning N1 - First published 2009 and reprinted 2014 (three times); Includes bibliographical references and index ER -