Lucas, Robert  <br/><br/>
Customer services :  skills for success / 
Robert Lucas  
 - 6th ed. 
 - New York :  McGraw-Hill,    c2012. 
 - xxii, 474p.:  28cm.  col. ill. ; 
 - International student edition .
<br/><br/>Includes index  
<br/><br/><br/>eng. 
<br/><br/><label>ISBN: </label>9781259252945  TZS 10,000/= 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Skills for success<br/>Retaining customers<br/>Customer service<br/>Customer behavior
<br/><br/><label>Dewey Class. No.: </label>658.812 LUC