00688cam a2200241 i 4500 20251010083359.0 9781259252945 TZS 10,000/= MCCL eng. AACR 2nd rev. ed. 658.812 LUC Lucas, Robert Customer services : skills for success / Robert Lucas 6th ed. New York : McGraw-Hill, c2012. xxii, 474p.: col. ill. ; 28cm. International student edition Includes index eng. Skills for success Retaining customers Customer service Customer behavior BK 12428 12428 0 0 0 0 MU002 MU002 2017-01-01 0 658.812 LUC 005381 2025-10-10 08:35:29 1 2025-10-10 BK 0 0 0 0 MU002 MU002 2017-01-01 0 658.812 LUC 005382 2025-10-10 08:35:29 2 2025-10-10 BK 0 0 0 0 MU002 MU002 2017-01-01 0 658.812 LUC 005383 2025-10-10 08:35:29 3 2025-10-10 BK