Customer services
skills for success
Lucas, Robert
creator
text
New York
McGraw-Hill
c2012
6th ed.
monographic
xxii, 474p.: col. ill. ; 28cm.
Robert Lucas
Includes index
eng.
Skills for success
Retaining customers
Customer service
Customer behavior
658.812 LUC
International student edition
9781259252945
MCCL
20251010083359.0
eng.