Slack, Nigel creator Chambers, Stuart Johnston, Robert text England Pearson Education limited c2010 6th ed. monographic xxvi, 686p. : ill.,col.; 27 cm Operations management is important, exciting, challenging, and everywhere you look! 'Operations Management' focuses on the sustainable and socially responsible imperatives of operations management, using over 120 cases and illustrations of real-life operations around the world, including Apple, Medecins Sans Frontieres, Amazon, Ecover, Dyson, Disneyland Paris, Google, The North Face, and many more Part 1: Directing the operation Operations management Operations performance Operations strategy Product and service innovation The structure and scope of operations Forecasting Part 2: Designing the operation Process design Layout and flow Process technology People in operations Part 3: Deliver Planning and control Capacity management Analytical queuing methods Supply chain management Inventory management Planning and control systems Materials requirements planning Lean operations Part 4: Development Operations improvement Quality management Statistical process control Managing risk and recovery Project management / Nigel Slack, Stuart chambers and Robert Johnston includes index eng. Production management Operations management 658.5 SLA 9780273730460 MCCL 20260610095235.0 eng.