Mrisha, Samuel Hudson <br/><br/>
The study of complaints management and custome satisfaction in Tanzania's telecom sector 
/   Samuel Hudson Mrisha 
 - Wuhan :   Wuhan Univertsity of Technology ( China),   c2026. 
 - xvi, 288 leaves :   ill.;  29 cm. 
<br/><br/> Include supporting tables (Tests of Normality) 
<br/><br/>Thesis 
<br/><br/>Includes references leaves 254 - 269. 
<br/><br/><br/>eng. ( abstract in Chinese) 
<br/><br/><label>ISBN: </label>NA  TZS 50,000/= 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satrisfaction--Tanzania <br/>Complaints (customer service)--Tanzania--management<br/>Customer satisfaction<br/>SERVQUAL<br/>Customer trust<br/>Information Processing Theory<br/>Service quqlity model<br/>Research deign--complaints management<br/>Telecommunication--Tanzania--customer services <br/>Telecommunication systems--Tanzania--management<br/>customer relations--management
<br/><br/><label>Dewey Class. No.: </label>THS 384.068809678 MRI