01183nam a2200289   450000500170000002000210001708200260003810000260006424501190009026000650020930000380027450000510031250200630036350400420042654600320046865000380050065000560053865000260059465000130062065000190063365000340065265000260068665000420071265000520075465000520080665000350085820260720064835.0  aNAcTZS 50,000/=  aTHS 384.068809678 MRI  aMrisha, Samuel Hudson  aThe study of complaints management and custome satisfaction in Tanzania's telecom sectorc/   Samuel Hudson Mrisha  aWuhan : bWuhan Univertsity of Technology ( China), cc2026.  axvi, 288 leaves : bill.;c29 cm.  aInclude supporting tables (Tests of Normality)  aThesisb(PhD).- cWuhan University of Technology, dc2026.  aIncludes references leaves 254 - 269.  aeng. ( abstract in Chinese)  aCustomer satrisfactionzTanzania   aComplaints (customer service)vmanagementzTanzania  aCustomer satisfaction  aSERVQUAL  aCustomer trust  aInformation Processing Theory  aService quqlity model  aResearch deignvcomplaints management  aTelecommunicationvcustomer services zTanzania  aTelecommunication systemsvmanagementzTanzania  acustomer relationsvmanagement