TY  - BOOK
AU  - Mrisha, Samuel Hudson
TI  - The study of complaints management and custome satisfaction in Tanzania's telecom sector
SN  - NA
U1  - THS 384.068809678 MRI 
PY  - 2026///
CY  - Wuhan : 
PB  - Wuhan Univertsity of Technology ( China), 
KW  - Customer satrisfaction
KW  - Tanzania
KW  - Complaints (customer service)
KW  - management
KW  - Customer satisfaction
KW  - SERVQUAL
KW  - Customer trust
KW  - Information Processing Theory
KW  - Service quqlity model
KW  - Research deign
KW  - complaints management
KW  - Telecommunication
KW  - customer services
KW  - Telecommunication systems
KW  - customer relations
N1  - Include supporting tables (Tests of Normality); Thesis; Includes references leaves 254 - 269
ER  -