TY - BOOK AU - LOCKER, Kitty O. TI - Business and Administrative Communication SN - 0072964464 U1 - 651.7 LOC PY - 2006/// CY - New York PB - McGraw-Hill/Irwin KW - business and administration communication KW - negative messages KW - making oral presantations KW - resumes N1 - Includes index ER -