00680nam a22002057a 450000500170000002000330001704000280005008200140007810000240009224501310011625000120024726000450025930000320030450400340033665000220037065000110039270000470040394200070045099900170045720260724095358.0  a9780071086967cTsh. 20,944/=  aDCC Librarybeng.eAACR  a658.8 ZEI  aZeithaml  Valarie A  aServices marketing :bintegrating customer focus across the firm/cValarie A. Zeithaml, Mary Jo Bitner and Dwayne D Gremler..-  a6th.ed.  aNew YorkbMcGraw- Hill publishingcc2013  axxvii,642p.:bIll.;c28 cm.  aIncludes References and Index  aService marketing  aMarket  a Bitner, Mary Jo and  Gremler, Dwayne D. -  cBK  c13106d13106