Sterne, Jim <br/><br/>
Customer service on the internet  : building relationships, increasing loyality and staying competitive 
/ Jim Sterne 
 - New York:  John Wiley and Sons,  c1996. 
 - xviii,326p. :  ills. ;  24cm. 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>0 471 15506 3  Tsh.45,000/= 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services
<br/><br/><label>Dewey Class. No.: </label>658.812 STE