00556nam a22001697a 4500 20260807052955.0 0 471 15506 3 Tsh.45,000/= Tegeta- DCC Library English 24cm. 658.812 STE Sterne, Jim Customer service on the internet : building relationships, increasing loyality and staying competitive / Jim Sterne New York: John Wiley and Sons, c1996. xviii,326p. : ills. ; 24cm. Includes index Customer Services BK 13339 13339 0 0 0 0 MU004 MU004 2012-11-01 School of Business 0 658.812 STE T0001683 2026-08-07 05:31:14 1 2026-08-07 BK