Relationship marketing : exploring relational strategies in marketing
/ John Egan
- 4th ed.
- Harlow, England : Financial Times Prentice Hall , c 2011.
- xxii, 234 pages : ill. ; 24 cm.
Includes references and index
This title examines relationships in marketing and how these influence modern marketing strategy and practice. It analyses the differences and similarities between traditional and relationship-based marketing