TY  - BOOK
AU  - Phillips,Barbara Ashley
TI  - The mediation field guide: transcending litigation and resolving conflicts in your business or organization 
SN  - 078795571X 
U1  - 658.4053 PHI 
PY  - 2001///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Conflict management
KW  - Mediation
KW  - Mediation and conciliation, Industrial
KW  - Dispute resolution (Law)
N1  - Includes bibliographical references (p. 293-305) and index
UR  - http://www.loc.gov/catdir/bios/wiley043/2001002180.html
UR  - http://www.loc.gov/catdir/description/wiley035/2001002180.html
UR  - http://www.loc.gov/catdir/toc/onix06/2001002180.html
ER  -