Hanna, Mark, <br/><br/>
Integrated operations management :  adding value for customers / 
Mark Hanna and W. Rocky Newman. 
 - 1st ed. 
 - Upper Saddle River, NJ :  Prentice Hall,  c2001. 
 - xxii, 753 p.:  col. ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>eng 
<br/><br/><label>ISBN: </label>013258526X  TZs.49857.5 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Industrial management.<br/>Production management.<br/>Management<br/>Customer services--Management<br/>Decision making
<br/><br/><label>Dewey Class. No.: </label>658.5 HAN