TY  - BOOK
AU  - Hanna,Mark
AU  - Newman,W.Rocky
TI  - Integrated operations management: adding value for customers 
SN  - 013258526X
U1  - 658.5 HAN 
PY  - 2001///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Industrial management
KW  - Production management
KW  - Management
KW  - Customer services--Management
KW  - Decision making
N1  - Includes bibliographical references and index
ER  -