TY  - BOOK
AU  - Mayall,Carol
TI  - Customer services-marketing and the competitive environment
SN  - 0273039946
U1  - 332.17 MAY 
PY  - 1992///
CY  - London, Mountan View, CA
PB  - INPUT
KW  - Customer services
KW  - Marketing
N1  - Includes index
ER  -