Mzumbe University Library Search for 'su:"Customer Relations"'

Achieving service excellence : strategies for healthcare

]]> By Fottler, Myron D..
New Delhi: Pentagon Press, 2006 .
xxiii, 420 p.: 25cm..
9788182742079

]]> Place hold on Achieving service excellence :

Empowering the customer : the citizen in public sector reform /

]]> By Ayeni, Victor..
London : Commonwealth Secretariat, 2000 .
x, 63 p. : 24 cm..
0850926491

]]> Place hold on Empowering the customer : the citizen in public sector reform /

Achieving service excellence : strategies for healthcare

]]> New Delhi: Pentagon Press, 2006 .
xxiii, 420 p.: 25cm..
8182742706

]]> Place hold on Achieving service excellence :

The loyalty effect : the hidden force behind growth, profits, and lasting value /

]]> By Reichheld, Frederick F..
Boston, Mass. : Harvard Business School Press, 1996 .
xii, 323 p. : 24 cm..
0875844480

]]> Place hold on The loyalty effect :

Relationship marketing : management of customer relationships /

]]> By Bruhn, Manfred..
Harlow, England ; | New York : Pearson Education/Financial Times, 2003 .
xxi, 289 p. : 25 cm..
0273676016 | 9780273676010

]]> Place hold on Relationship marketing :

Principles of marketing

]]> By Kotler, Philip.
New Delhi : Prentice Hall, 2008 .
xxiii, 599, p. : 26 cm..
9788120332928

]]> Place hold on Principles of marketing

Principles of marketing

]]> By Kotler, Philip.
New Delhi : Prentice Hall of India., 2004 .
xxix, 661, [76] p. : 27cm.
9788120323490

]]> Place hold on Principles of marketing

Principles of marketing /

]]> By Kotler, Philip..
Upper Saddle River, N.J. : Prentice Hall, 2001 .
xxxi, 785, [53] p. : 28 cm. .
0130263125 (hardcover)

]]> Place hold on Principles of marketing /

CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers /

]]> By Greenberg, Paul..
New York : McGraw-Hill, 2010 .
xxvi, 662 p. : 24 cm.
9780071590464

]]> Place hold on CRM at the speed of light :

Defying the limits : reaching new heights in customer relationship management

]]> San Francisco : Montgomery Research, Inc., 2000 .
430 p. : 30cm.
0966641329

]]> Place hold on Defying the limits :

Principles of marketing /

]]> By Kotler, Philip.
New Delhi : Prentice Hall of India., 2012 .
xiv, 135 p. : 27cm..
9788120323490

]]> Place hold on Principles of marketing /

Marketing / A customer-centric approach

]]> By Sommers Montrose S. .
Toronto : McGraw -hill , 2007 .
xxvi , 546 p . : , includes index. 26 cm..
9780070951860

]]> Place hold on Marketing /

Principles of marketing

]]> Prentice-Hall Europe : London, 1999 .
xxiii, 1031 p. : 28 cm.
0132622548

]]> Place hold on Principles of marketing

The freedom economy : gaining the M-commerce edge in the era of the wireless Internet /

]]> By Keen, Peter G. W..
Berkeley, Calif., U.S.A. : Osborne/McGraw-Hill, 2001 .
xii, 259 p. ; 24 cm..
0072133678

]]> Place hold on The freedom economy :

Customer centricity : focus on the right customers for strategic advantage /

]]> By Fader, Peter S..
Pennsylvania : Wharton School Press, 2020 .
xxxi, 114 pages ; , First edition copyright 2011. Formerly titled Wharton executive education customer centricity essentials. 22 cm..
9781613631027 | 9781613631010

]]> Place hold on Customer centricity :

Customer relationship management: a global approach /

]]> By Chakravorti, Samit.
Los Angeles : SAGE, 2023 .
xviii, 286 p. : 15 cm..
9781529767414 | 9781529613360 | 9781529613346 | 9781529613353 | 1529613361 | 1529613345 | 1529613353

]]> Place hold on Customer relationship management:

Meeting customer needs

]]> By SMITH, I. (Author).
Oxford: Elsevier Butterworth-Heinemann, 2003 .
xiii, 218 p. : 25 cm..
9780750659840

]]> Place hold on Meeting customer needs

Adoption and implementation of al in customer relationship management/

]]> Hershey: IGI Global., 2022 .
xvii,272p.; , Includes index 25cm.
9781799879602

]]> Place hold on Adoption and implementation of al in customer relationship management/

Customer-centric marketing : build relationships, create advocates and influence your customers /

]]> By Cundari, Aldo..
New Jersey: Wiley., 2015 .
xv, 154 p. : , Includes index. 24 cm.
9781119092896

]]> Place hold on Customer-centric marketing :

The customer centricity playbook : implement a winning strategy driven by customer lifetime value

]]> By FADER, P..
Philadelphia : Wharton Digital Press, 2018 .
xiv, 120p. : 21cm..
9781613630907

]]> Place hold on The customer centricity playbook :

Social customer relationship management (Social-CRM) in the era of Web 4.0

]]> By AMMARI, N. B. (Author).
Hershey : IGI Global, 2022 .
xxi, 317 p. : 25 cm..
9781799895541

]]> Place hold on Social customer relationship management (Social-CRM) in the era of Web 4.0

Principles of marketing

]]> By Kotler, Philip.
New Delhi : Prentice Hall, 2008 .
xxiii, 599, p. : 28 cm..
9788120332928

]]> Place hold on Principles of marketing

The study of complaints management and custome satisfaction in Tanzania's telecom sector

By Mrisha, Samuel Hudson.
Wuhan : Wuhan Univertsity of Technology ( China), 2026 .
xvi, 288 leaves : , Include supporting tables (Tests of Normality) 29 cm..
NA

]]> Place hold on The study of complaints management and custome satisfaction in Tanzania's telecom sector

Relationship marketing : management of customer relationships

]]> By Bruhn, Manfred.
Harlow: Prentice Hall, 2002 .
xxi, 289p. : 25cm..
0 273 67601 6

]]> Place hold on Relationship marketing