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The certified quality manager handbook / Duke Okes and Russell T. Westcott, editors. by
Edition: 2nd ed.
Material type: Text Text
Publication details: Milwaukee, WI : ASQ Quality Press, 2001
Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.4013 CER.

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Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / / Terry G. Vavra by
Material type: Text Text
Publication details: Milwaukee, Wis. : ASQ Quality Press, c1997
Availability: Items available for loan: Mzumbe University Main Campus Library (1)Location, call number: 658.812 VAV.

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