| 000 | 00780cam a2200265 i 4500 | ||
|---|---|---|---|
| 005 | 20250606052408.0 | ||
| 020 |
_a 9781265037536 _cTZS 110,697/= |
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| 020 | _a1265575657 | ||
| 040 |
_aMUL _beng _eAACR |
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| 082 | _a658.812 LUC | ||
| 100 | 1 | _aLucas, Robert | |
| 245 | 1 | 0 |
_aCustomer services : _bskills for success / _cRobert Lucas (author) |
| 250 | _a8th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c c2023. |
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| 300 |
_axxii, 474 p. ; _c28 cm. _bcol. ill. : |
||
| 440 | _a International student edition | ||
| 504 | _aIncludes index (p . 468 - p. 474). | ||
| 546 | _aeng. | ||
| 650 | 0 | _aSkills for success | |
| 650 | 0 | _aRetaining customers | |
| 650 | 0 | _aCustomer service | |
| 650 | 0 | _aCustomer behavior | |
| 650 | 0 | _aCustomer service via technology | |
| 942 | _cBK | ||
| 999 |
_c10918 _d10918 |
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