| 000 | 01125nam a2200289 4500 | ||
|---|---|---|---|
| 005 | 20250711081906.0 | ||
| 020 |
_a9781492076636 _cTZS 175,361/= |
||
| 020 | _a9781492076605 | ||
| 020 | _a1492076600 | ||
| 040 |
_aMUL _bEng. _eAACR |
||
| 082 | _a658.812 KAL | ||
| 100 | _a Kalbach,Jim | ||
| 245 |
_aMapping experiences : _c/Jim Kalbach _b a complete guide to creating value through journeys, blueprints, and diagrams |
||
| 250 | _a2nd ed. | ||
| 260 |
_aBoston : _bO'REILLY Media, _cc2021. |
||
| 300 |
_aiii, 410 p. : _bcol. ill. ; _c 25 cm. |
||
| 504 | _aIncludes reference (p.391-p.400) index (p.401-p.410) | ||
| 505 | _a | ||
| 520 | _aThis updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions. | ||
| 546 | _aeng. | ||
| 650 | _aCustomer experience | ||
| 650 | _aMapping experience-customers | ||
| 650 | _aEmployee experience | ||
| 650 | _aMapping strategy-diagrams | ||
| 650 | _aResearch-customer services | ||
| 942 | _cBK | ||
| 999 |
_c11068 _d11068 |
||