| 000 | 00688cam a2200241 i 4500 | ||
|---|---|---|---|
| 005 | 20251010083359.0 | ||
| 020 |
_a 9781259252945 _cTZS 10,000/= |
||
| 040 |
_aMCCL _beng. _eAACR 2nd rev. ed. |
||
| 082 | _a658.812 LUC | ||
| 100 | 1 | _aLucas, Robert | |
| 245 | 1 | 0 |
_aCustomer services : _bskills for success / _cRobert Lucas |
| 250 | _a6th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c c2012. |
||
| 300 |
_axxii, 474p.: _ccol. ill. ; _b28cm. |
||
| 440 | _a International student edition | ||
| 504 | _aIncludes index | ||
| 546 | _aeng. | ||
| 650 | 0 | _aSkills for success | |
| 650 | 0 | _aRetaining customers | |
| 650 | 0 | _aCustomer service | |
| 650 | 0 | _aCustomer behavior | |
| 942 | _cBK | ||
| 999 |
_c12428 _d12428 |
||