000			01231nam a2200313 4500
005			20260720064835.0
020			_aNA _cTZS 50,000/=
082			_aTHS 384.068809678 MRI
100			_aMrisha, Samuel Hudson
245			_aThe study of complaints management and custome satisfaction in Tanzania's telecom sector _c/ Samuel Hudson Mrisha
260			_aWuhan : _bWuhan Univertsity of Technology ( China), _cc2026.
300			_axvi, 288 leaves : _bill.; _c29 cm.
500			_aInclude supporting tables (Tests of Normality)
502			_aThesis _b(PhD).- _cWuhan University of Technology, _dc2026.
504			_aIncludes references leaves 254 - 269.
546			_aeng. ( abstract in Chinese)
650			_aCustomer satrisfaction _zTanzania
650			_aComplaints (customer service) _vmanagement _zTanzania
650			_aCustomer satisfaction
650			_aSERVQUAL
650			_aCustomer trust
650			_aInformation Processing Theory
650			_aService quqlity model
650			_aResearch deign _vcomplaints management
650			_aTelecommunication _vcustomer services _zTanzania
650			_aTelecommunication systems _vmanagement _zTanzania
650			_acustomer relations _vmanagement
942			_cTD
999			_c12907 _d12907