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Customer services : skills for success /

Lucas, Robert

Customer services : skills for success / Robert Lucas (author) - 8th ed. - New York : McGraw-Hill, c2023. - xxii, 474 p. ; col. ill. : 28 cm. - International student edition .

Includes index (p . 468 - p. 474).

eng.

ISBN: 9781265037536 TZS 110,697/= 1265575657

Subjects--Topical Terms:
Skills for success
Retaining customers
Customer service
Customer behavior
Customer service via technology

Dewey Class. No.: 658.812 LUC

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