Customer services : (Record no. 10918)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00780cam a2200265 i 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9781265037536 |
| Terms of availability | TZS 110,697/= |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 1265575657 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | MUL |
| Language of cataloging | eng |
| Description conventions | AACR |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 LUC |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Lucas, Robert |
| 245 10 - TITLE STATEMENT | |
| Title | Customer services : |
| Sub Title | skills for success / |
| Statement of responsibility, etc | Robert Lucas (author) |
| 250 ## - Edition Statement | |
| Edition statement | 8th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New York : |
| Name of publisher | McGraw-Hill, |
| Year of publication | c2023. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xxii, 474 p. ; |
| Dimensions | 28 cm. |
| Other physical details | col. ill. : |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE | |
| Title | International student edition |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes index (p . 468 - p. 474). |
| 546 ## - LANGUAGE NOTE | |
| Language note | eng. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Skills for success |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Retaining customers |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer service |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer behavior |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer service via technology |
| 942 ## - ADDED ENTRY ELEMENTS | |
| Item type | Book |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Source of acquisition | Full call number | Accession Number | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 22/01/2025 | Mak Solution (HEET) | 658.812 LUC | 0087193 | 1 | 22/05/2025 | Book | ||||
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 22/01/2025 | Mak Solution (HEET) | 658.812 LUC | 0087257 | 2 | 22/05/2025 | Book | ||||
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 22/01/2025 | Mak Solution (HEET) | 658.812 LUC | 0087258 | 3 | 22/05/2025 | Book | ||||
| Mzumbe University Main Campus Library | Mzumbe University Main Campus Library | 22/01/2025 | Mak Solution (HEET) | 658.812 LUC | 0087256 | 4 | 22/05/2025 | Book |