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Mapping experiences : /Jim Kalbach a complete guide to creating value through journeys, blueprints, and diagrams

By: Material type: TextTextPublication details: Boston : O'REILLY Media, c2021.Edition: 2nd edDescription: iii, 410 p. : col. ill. ; 25 cmISBN:
  • 9781492076636
  • 9781492076605
  • 1492076600
Subject(s): DDC classification:
  • 658.812 KAL
Contents:
Summary: This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.
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Item type Current library Home library Call number Copy number Status Barcode
Book Mzumbe University Tanga Campus College Mzumbe University Tanga Campus College 658.812 KAL (Browse shelf(Opens below)) 1 Available TCC0087517
Book Mzumbe University Tanga Campus College Mzumbe University Tanga Campus College 658.812 KAL (Browse shelf(Opens below)) 2 Available TCC0087518
Book Mzumbe University Tanga Campus College Mzumbe University Tanga Campus College 658.812 KAL (Browse shelf(Opens below)) 3 Available TCC0087519
Book Mzumbe University Tanga Campus College Mzumbe University Tanga Campus College 658.812 KAL (Browse shelf(Opens below)) 4 Available TCC0087520
Book Mzumbe University Tanga Campus College Mzumbe University Tanga Campus College 658.812 KAL (Browse shelf(Opens below)) 5 Available TCC0087521
Total holds: 0

Includes reference (p.391-p.400) index (p.401-p.410)

This updated book shows your team how to use alignment diagrams to turn valuable customer observations into actionable insight. With this powerful technique, you can visually map existing customer experience and envision future solutions.

eng.

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