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	21.	Social customer relationship management (Social-CRM) in the era of Web 4.0 /Nedra Bahri Ammari by AMMARI, N. B. (Author) Series: Advances in marketing, customer relationship management, and e-services (AMCRMES) book series Material type: Text Publication details: Hershey : IGI Global, c 2022 Availability: Items available for loan: Mzumbe University Main Campus Library (3)Location, call number: 658.812 AMM, ... Place hold Save to lists Add to cart (remove)
	22.	Principles of marketing / Philip Kotler, Gary Armstrong by Kotler, Philip Armstrong, Gary Edition: 12th ed. Material type: Text Publication details: New Delhi : Prentice Hall, ©2008 Availability: Items available for loan: Mzumbe University-Mbeya Campus Library (1)Location, call number: 658.8 KOT. Place hold Save to lists Add to cart (remove)
	23.	The study of complaints management and custome satisfaction in Tanzania's telecom sector / Samuel Hudson Mrisha by Mrisha, Samuel Hudson Material type: Text Publication details: Wuhan : Wuhan Univertsity of Technology ( China), c2026 Dissertation note: Thesis (PhD).- Wuhan University of Technology, c2026. Availability: Items available for reference: Mzumbe University Main Campus Library: Not for loan (1)Location, call number: THS 384.068809678 MRI. Save to lists Add to cart (remove)
	24.	Relationship marketing : management of customer relationships / Manfred Bruhn by Bruhn, Manfred Material type: Text Publication details: Harlow: Prentice Hall, c2002 Availability: Items available for loan: Mzumbe University-Tegeta Center Library (1)Location, call number: 658.8 BRU. Place hold Save to lists Add to cart (remove)